12/31/2025

Operation

By right-clicking on the TM5000WIN icon in the system tray, a context menu with the following options is displayed:

TM5000WIN Tray Menu

ItemDescription
Service supportDownload valid license from license server (if available)
InfoDisplay information about current print manager settings
Connect printerDetect and re-establish connection with printer
Printer statusDisplay current printer status
TSClientInformation about thin client parameters (if active)
E-KasaDocument verification, location registration, CHDU, OFF-line documents
Sales overviewPrint closures, overviews and document copies
Cash operationsDeposit, withdrawal, invoice payment, coin count
Last document copyPrint copy of last document
Open cash drawerOpen drawer according to set parameters
Run programsLaunch external applications
ConfigurationEnter print manager configuration
Exit TM5000 applicationSafe application termination

Connect Printer

Before using this function, make sure that:

  • printer is powered on
  • it is physically connected to computer
  • connection parameters are correctly set in
    Connection section.

By right-clicking on the TM5000WIN icon in the system tray, a context menu is displayed.

TM5000WIN Tray Menu

Select option: Connect printer.

Clicking this option starts the printer connection process.


Physical Printer Status

This function displays detailed overview of printer status and diagnostic information.
Before using it, make sure printer is properly connected.

Status can be displayed in TM5000WIN application via menu: Printer status.

Window with printer status information is displayed, divided into following sections:

Basic Information

ParameterDescriptionExample
Printer BusyPrinter is busytrue / false
Read TimeoutData read timeouttrue / false

DLE EOT 1 – Main Status

ParameterDescriptionNormal State
Drawer PinCash drawer port1
OnlinePrinter is onlinetrue
Wait For RecoveryWaiting for recoveryfalse
Paper FeedPaper feed problemfalse

DLE EOT 2 – Offline Status

ParameterDescriptionNormal State
Cover OpenPrinter cover openfalse
Paper FeedPaper feed errorfalse
Paper EndPaper ran outfalse
ErrorGeneral errorfalse

DLE EOT 3 – Error Status

ParameterDescriptionNormal State
RecoverableRecoverable errorfalse
AutocutterPaper cutter errorfalse
UnrecoverableUnrecoverable errorfalse
AutorecoverableAuto-recoverable errorfalse

DLE EOT 4 – Sensors

ParameterDescriptionNormal State
PaperNearEndPaper near endfalse
Paper ErrorPaper errorfalse

Slip – Document Status

ParameterDescriptionNormal State
slipExistsDocument insertedfalse
slipSelectDocument selectedtrue
waitForPaperInsertWaiting for insertionfalse
topSensorPaperPresentTop sensortrue
bofSensorPaperPresentBottom sensortrue

Graphics Memory

ParameterDescriptionUnit
NwMemTotalTotal memoryBytes
NwMemFreeFree memoryBytes
DownloadMemFreeFree data memoryBytes

Tip: For non-standard values, check paper status, printer cover and physical connection.


CHDU Status

Current protected data storage status can be displayed in TM5000WIN application via menu:

E-Kasa → CHDU Status

After selecting this option, an information window with following data is displayed:

  • CHDU type and serial number
  • Firmware version and processor version
  • Total capacity of storage
  • Free capacity of storage
  • Last stored document
    • document number
    • issue date
  • Number of unsent OFF-line documents
  • Information about erroneous document
  • SWID – software identifier of certified eKasa solution

OFF-line Documents

During internet connection outage, documents are stored in OFF-line mode. After connection is restored, they need to be sent to Financial Administration server within 48 hours of their creation.

Sending

  • OFF-line documents are sent automatically
  • After each ON-line document, 10 OFF-line documents are sent
  • If needed, sending can be started manually in 2 ways:
    • Pressing Confirm button on printer keyboard
    • In TM5000WIN application via menu:
      ➡️ EKasa -> Send OFF-line documents

Printing

If requested by Financial Administration, list and details of OFF-line documents waiting to be sent can be printed:

In TM5000WIN application via menu:
➡️ EKasa -> Print OFF-line documents

Document selection:

  • by date (FROM – TO)
  • by document number (FROM – TO)

Document number format: YYMMDDccccc
Only part ccccc is entered

Example:

  • 2009220007878
  • 20092200188188

Filter is used to display documents according to selected criteria.


Location Registration

Portable eKASA cash registers allow location registration where device is currently located during goods or services sale.

Location registration can be performed in TM5000WIN application via menu:

➡️ EKasa -> Register Location

Location is entered in one of following ways:

1. GPS Coordinates

  • X – string 1–20 characters
  • Y – string 1–20 characters

2. Physical Address

  • City – 1–100 characters
  • Street – 1–100 characters
  • House number – 1–20 characters
  • Postal code – 5 digits
  • Registration number – 1–10 digits

3. Other Location Identification

  • Description – 1–240 characters
  • Example: 172 km, rest area R1, license plate BB123BA

Location is sent by clicking Register button.


Sales Overview

In TM5000WIN application, sales overview for selected period can be displayed.

To display overview, use menu: Sales Overview

This opens submenu with options:

  • Daily closure

    • Perform daily closure.
    • Closure is not mandatory and can be performed multiple times per day or once for multiple days. It has informative character.
  • Monthly closure

    • Print monthly closure.
  • Interim closure

    • Print interim closure.
  • Overviews

    • Print overview and document copy based on selected selection.

After selecting option, choose criteria for displaying overview.


Cash Operations

In TM5000WIN application, cash operations can be performed: Deposit, Withdrawal, Invoice payment, Invoice payment cancellation, Coin count.

To perform cash operation, use menu: Cash Operations

This opens submenu with options:

  • Deposit

    • Every cash deposit to register must be registered in eKasa - print Deposit document.
  • Withdrawal

    • Every cash withdrawal from register must be registered in eKasa - print Withdrawal document.
  • Invoice payment

    • Register invoice payment.
  • Invoice payment cancellation

    • Cancel registered invoice payment.
  • Coin count

    • Calculated total coin count amount.

External Programs

TM5000WIN print manager supports launching external applications directly from context menu of system tray icon.
Maximum of three programs.

Names of individual programs are defined in SK.lang file

externPrg0=1. CASH REGISTER
externPrg1=2. WAREHOUSE
externPrg2=3. Compare with FS

Paths to individual programs are defined in config.ini file

[EXT_PROG]
0=C:\TM5000WIN\service_support.exe
1=C:\Warehouse\warehouse_program.exe
2=C:\TM5000WIN\document_comparison.exe

By changing and saving these files, names and paths to launched programs can be customized according to own needs.
Changes will be active after TM5000WIN application restart.

Previous Section Configuration